Support

24x7 Online Customer Service Requests
The most effective way to report a service issue is through our 24x7 online service request system (webSR). Simply log in to your @Road account and click on the Service Request button in the left-hand Control Panel.

Technical Support for @Road GeoManager, @Road Pathway or @Road Portico:
5 a.m. to 5 p.m. PST/PDT Monday through Friday
support@road-inc.com
1-877-4-AtRoad

Technical Support for @Road Taskforce:
Europe_Support@road-inc.com
+44 (0) 147-369-6300

Billing Questions
Have a question about your invoice or your account status? Contact the Finance Department at 1-866-238-5689, or strategic accounts at 1-877-228-7623.

Product Training
Have a question about training for you and your staff? Click here to view our online courses (this is a post login page).

Other Helpful Links:
@Road Taskforce Proactive Support
@Road Professional Services
@Road Webmaster
@Road System Requirements

Downloads
To download the latest version of Java:
http://java.com/en/download/index.jsp

To download the latest version of Autodesk MapGuide:
http://www.autodesk.com/mapguideviewerdownload

for the Microsoft Windows platform, choose the option “ActiveX Control”
for other platforms, use the other download options listed on that page