The UK's Largest Integrated Power and Gas Company has Selected @Road as a Preferred Supplier to Provide @Road Taskforce in order to Optimize the Service Delivery of Approximately 1,300 Field Service Engineers
FREMONT, Calif. –September 8, 2006 – @Road, Inc. (Nasdaq: ARDI), a global provider of next-generation solutions for Mobile Resource Management (MRM), today announced that E.ON UK has selected @Road as a preferred supplier. E.ON UK and @Road are currently discussing the details of a written agreement to govern E.ON UK’s deployment of @Road Taskforce(TM) field service management solution to optimize the service delivery of approximately 1,300 field engineers. E.ON UK, part of the E.ON Group, is the UK's largest integrated power and gas company, generating and distributing electricity, and retailing electricity and gas.
“In today’s increasingly competitive utility business environment where service is a key differentiator, it was important for us to identify and select a field service management solution with a successful track record of helping others in the industry achieve service delivery excellence,” said Rich Williams Head of Energy Services Information Systems of E.ON UK. “We believe we found such a field service management solution in Taskforce from @Road. We look forward to developing Taskforce as a tool which will give us additional capability to efficiently and effectively deliver high quality field service to our growing base of utility customers in the UK.”
The @Road Taskforce Field Service Management solution is part of the @Road family of Mobile Resource Management solutions designed to help businesses optimize the field service delivery process by automating the management of their mobile workers, their mobile workers' work and their mobile workers' assets in the field.
Taskforce is used today by some of the world's leading telco, cable and utility service providers. Designed to automate field service delivery processes from appointing, scheduling and dispatching to capacity planning, Taskforce goes beyond human decision-making capabilities, coping with the complexity and changeability of today's field service delivery environment to enable businesses to achieve a more predictable, reliable and repeatable customer experience from commitment to service fulfilment.
The underlying technology in Taskforce makes use of artificial-intelligence algorithms designed to coordinate people, skills, resources and inventory, as it continually seeks to optimize the field service delivery solution at a given time. Because Taskforce is automated and intelligent, it can assist a single operations manager to handle a number of complex service delivery needs and requirements in an unpredictable field service environment.
“Taskforce is designed to give utilities and other organizations intelligent field service management capabilities through automated, optimised scheduling that delivers significant improvements in overall mobile workforce productivity, capacity and service delivery,” said Leo Jolicoeur, @Road chief marketing officer. “So when correctly implemented, intelligent field service management can help control the costs associated with managing the mobile workforce and improve the quality of customer service.”
@Road, Inc. is a leading global provider of solutions designed to automate the management of mobile resources and to optimize the service delivery process for customers across a variety of industries. @Road delivers MRM solutions in three key areas: Field Force Management, Field Service Management and Field Asset Management. By providing real-time Mobile Resource Management infrastructure integrating wireless communications, location-based technologies, transaction processing and the Internet, @Road solutions are designed to provide a secure, scalable, upgradeable, enterprise-class platform, and are offered in on-demand software delivery, on-premise or hybrid environments that seamlessly connect mobile workers in the field to real-time corporate data. The company is headquartered in Fremont, Calif., and has a global presence with offices in North America, Europe and Asia. For more information on @Road solutions, visit www.road.com.
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Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements involving risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. These factors, risks and uncertainties include, but are not limited to, the fact that @Road and E.ON UK have not entered into an agreement governing E.ON UK’s purchase of @Road services, and there can be no guaranty that any such agreement will be entered into, the successful implementation of Taskforce by E.ON UK; the ability of E.ON UK and other Taskforce customers to increase the quality of field services, improve mobile workforce productivity, capacity and service delivery, and control the costs associated with managing their mobile workforces; and general economic and political conditions. Further information regarding risk factors is included in the @Road Quarterly Report on Form 10-Q for the quarter ended June 30, 2006, the @Road Annual Report on Form 10-K/A for the year ended December 31, 2005 and in @Road’s other filings with the Securities and Exchange Commission. @Road does not undertake any obligation to update the forward-looking statements contained in this press release.
@Road, the @Road logo and Taskforce are registered trademarks, trademarks or service marks of @Road, Inc. or its subsidiaries. All other trade names are the property of their respective owners.
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