Press Release

 

Vidus taskforce Named Finalist for IM Awards 2005 Product of the Year

IPSWICH, UK. – November 10, 2005 -- Vidus Limited, an @Road® (Nasdaq: ARDI) company and leading provider of intelligent automated field service solutions, announced today that its flagship field service management solution, taskforce, has been named as a finalist for Product of the Year in the prestigious Information Management Awards for 2005 (IM2005). taskforce can enable businesses to achieve a predictable, reliable and repeatable customer experience from commitment to service fulfilment. It's used by some of the world's leading,  innovative service providers -- including telecommunications, cable and utility companies -- to synchronize call centre and field service operations, help reduce service delivery costs and meet or exceed customer service delivery expectations.

The IM2005 Awards program, now in its tenth year, is one of the premier European awards of excellence and innovation in the management of business information. The blue ribbon Product of the Year Award is given to the contender which, in the opinion of an independent judging panel of more than 40 leading industry observers, represents the best information management product overall.  taskforce was selected from among hundreds of entries in this category from many diverse industries.  The IM2005 Awards is scheduled to be presented during a ceremony on 1st December in London.

Pol Sweeney, Chief Technology Officer of Vidus said: “We are very pleased to have been named as a finalist for this highly competitive and prestigious award. Clearly, the judges recognise the taskforce value proposition and the benefits that the field service management solution can bring to businesses such as improved customer satisfaction, increased field force productivity and reduced service delivery costs."  

Vidus’ taskforce uses several forms of patented artificial-intelligence algorithms to provide an intelligent, automated field service management solution that can enable companies to deliver improved customer quality of experience, more efficiently and less expensively. By providing an up-to-the minute view across the entire field service resource network, taskforce can help meet both fixed and unplanned service commitments, creating operational efficiencies for both the service provider and its customers.

Because taskforce is highly automated, it can assist a single operations manager to handle a number of complex resources in an unpredictable field service environment. taskforce also coordinates people, skills, resources and inventory with ease, constantly optimizing for the best solution at a given time. It goes beyond human decision-making capabilities, coping with the complexity and changeability of today's fast-paced business environment.

 

About Vidus, an @Road Company

In today’s increasingly complex and changing world, Vidus enables service providers to deliver a high quality of experience to their customers at the right time, the first time.

Vidus was created to help enable service delivery companies deliver high-quality service to their customers by providing a unified, up-to-the minute view across the field service resource network. Through extensive operational research and development, Vidus’ technology was purpose-built to help customers address the disconnection between customer acquisition, customer satisfaction, retention and growth.

Vidus is a wholly owned subsidiary of @Road, Inc.

 

About @Road

@Road, Inc. is a leading global provider of solutions designed to automate the management of mobile resources and to optimize the service delivery process for customers across a variety of industries. @Road delivers MRM solutions in three key areas: Field Force Management, Field Service Management and Field Asset Management. By providing real-time Mobile Resource Management infrastructure integrating wireless communications, location-based technologies, transaction processing and the Internet, @Road solutions are designed to provide a secure, scalable, upgradeable, enterprise-class platform, and are offered in on-demand software delivery, on-premise or hybrid environments that can seamlessly connect mobile workers in the field to real-time corporate data.

@Road provides Mobile Resource Management solutions to approximately 150,000 subscribers and approximately 30,000 end users around the world. The company is headquartered in Fremont, Calif., and has a global presence with offices in North America, Europe and Asia. For more information on @Road solutions, visit www.road.com.

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Except for the historical information contained herein, the matters discussed in this news release are forward-looking statements involving risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. These factors, risks and uncertainties include, but are not limited to, customer acceptance of @Road solutions; the ability of @Road to successfully install and operate @Road solutions; the timing of purchasing and implementation decision by prospects and customers; the dependence of @Road on mobile data systems technology, wireless networks, network infrastructure and positioning systems owned and controlled by others; and general economic and political conditions. Further information regarding these and other risks is included in the @Road Report on Form 10-K dated March 15, 2005, in the @Road Report on Form 10-Q dated August 9, 2005 and in its other filings with the Securities and Exchange Commission.

@Road and iLM are registered trademarks of @Road, Inc. The @Road logo, GeoManager and @Road Pathway are service marks of @Road, Inc.

All other product or service names mentioned herein are the trademarks or service marks of their respective owners.

Media Contact

Bob Stern
@Road Media Relations
(510) 870-1360
bstern@road-inc.com

In Europe:
Tabitha Taylor-Higginson
Vidus Public Relations
+44 1473 696343
ttaylorhigginson@road-inc.com

 


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