Back-office Integration
It takes an army of software applications to run most businesses these days. From dispatch and routing to CRM and ERP, the ABCs of keeping all your departments connected has never been more important.
@Road provides a number of integrated data services to help your organization run more smoothly.
- Improve business intelligence with real-time access to critical, time-sensitive data.
- Increase field productivity by giving mobile workers access to back-office systems.
- Decrease billing cycle time and increase cash flow by eliminating data entry delays from the field.
Now link @Road location information with your financial or CRM applications for a complete view of your business operations.
DirectData
Stream @Road data directly to your existing dispatch operation computer systems or other custom database(s). There’s no need to modify any of your systems to receive data straight from us.
DirectData is an optional service that provides one-way data transfer from @Road to your in-house systems. DirectData employs open-standard XML and leading security and encryption capability to continuously transmit data from @Road as your vehicles update, enabling you to perform calculations or develop custom reports as needed.
@Road MEA
The @Road Mobile Enterprise Access (MEA) solution delivers convenient, end-to-end mobile workforce access to enterprise data using standards-based client/server enabling technologies to deliver data to mobile workers when and where they need it most. @Road MEA eliminates the complex middleware layer, enabling the integration of mobile applications with legacy databases and back office applications.
The @Road MEA is designed to:
- Improve communication with field employees.
- Reduce field service operation errors.
- Lower costs by direct integration with back-office applications.
- Automate and streamline business processes.
The @Road MEA solution provides a standards-based, Java-enabled handheld device that enables mobile workers to bi-directionally access data from back office database applications, Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems, and other mission-critical systems and Web services. @Road MEA empowers mobile workers to incorporate time-sensitive data collection from the field, to solve field service issues with real-time back office data, and to make off-site decisions with dynamic business intelligence available at their fingertips.
Read the White Paper about @Road MEA.
Custom Reports
@Road can create specific reports for your company that enable you to see location information in a format more consistent with your business operations. For example, we can develop reports to match your company’s preferred data format, or provide specific calculations tailored to your financial model.
We have expertise in setting standards, reporting on compliance to standards, and illuminating mobile resource management metrics. Extend the value of @Road data by driving productivity throughout your organization with customized reports measuring statistics unique to your business or industry.
@Road can develop reports in any format, with custom look and feel. You may also schedule these custom reports for email delivery at your convenience.
@Road provides a 14-day window of data storage with our standard service. However, if your business processes or industry regulations require longer-term reporting periods or access to location data, @Road Extended Data Storage may be the right solution.
With Extended Data Storage, @Road maintains your data on our servers, so there’s no hardware to purchase and maintain. Access historical information for any time period—at any time.
@Road Application Program Interface (API)
The @Road Application Program Interface (API) gives you the power to bi-directionally integrate your existing applications with the @Road LocationSmartSM platform, extending the benefits of MRM to your entire organization.
Programmatically linking software applications with the @Road solution may result in significant ROI from eliminating data entry duplication to enhancing customer service by providing real-time information on the status of a pick up or delivery.
The @Road API employs industry-standard XML document requests and responses to link applications securely. The XML document requests and responses use a standard set of location service “tags” to identify individual fields within a request and response. @Road leverages industry standard XML parsers to decode XML document requests and encode XML document responses.
In addition, @Road provides software templates to facilitate rapid development and integration to your existing or third party applications. You may use these templates “as is” or modify them as needed.
TCP Connect
Use @Road TCP Connect to link external IP-enabled devices—such as a laptop PC or handheld PDA—to the wireless modem within the @Road iLM® Internet Location Manager to remotely access email, order, inventory, and other corporate applications over the Internet.
In addition, TCP enables your mobile workers to request internal information from the iLM, including GPS-based location information, unit temperature, vehicle battery voltage, ignition status, and sensor services inputs.
TCP Connect provides rapid return on investment by helping you:
- Increase productivity by enabling mobile workers to submit time-critical documents from the field.
- Reduce costs by minimizing fuel cost and associated mileage expenses.
- Decrease billing cycle time by eliminating submission and data-entry delays.
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