What is the difference between an Admin user and a normal user?
Admin users have access to Administrative rights, e.g. creating new users, creating groups, assigning units to groups, creating scheduled reports, etc. Normal users only have access to view data.

How do I change my Admin user name?
There is no way to change a user name once it has been assigned. However, Administrative users can create multiple Admin users or other users. For complete details about user administration, see the User Administration section in the GeoManager Admin & User Guide.

You cannot delete the administrative account you are logged into. To delete that account:

• Create a new administrator user account.
• Change the email for the account you want to delete to something else.
• Log out of the account.
• Log into the new administrator account.
• Delete the old administrator account.

How do I change my Admin or normal account password?
Only Admin users can change passwords. Steps for changing a password:

• Log in to your account via the Trimble MRM web site.
• Click the Administration tab.
• Select the User Administration link from the User drop down menu.
• Click Edit/Delete Users.
• Select the user for whom you want to change the password.
• Click the Edit Checked link.
• Enter and confirm the new password.
• Click the Save button. Click the Done button.

How do I delete a normal user account?
Only Admin users can delete user accounts. Steps for deleting a normal user account:

• Log in to your account via the Trimble MRM web site.
• Click the Administration tab.
• Select the User Administration link from the User drop down menu.
• Click Edit/Delete Users.
• Select the users that you want to delete.
• Click the Delete Checked link. A confirmation dialog box appears.
• Click OK.

Mobile Device Status

I'm not able to view my vehicles on the Mobile Device Table.
If you cannot see your vehicles on the Mobile Device table, either your vehicle has not moved since the iLM was installed or the user does not have permission to view that organizational group.

The information on the Device table is not updating.
Highlight the desired mobile device on the Device table and select Update from the Device Actions drop down menu. You may also select multiple devices using the Ctrl button and selecting the desired mobile devices from the Device Table.

What do the colored circles under Status on the Mobile Device table represent?
Green – vehicle is moving.
Blue – vehicle is parked.
Gray – vehicle is not reporting.
MapView I’m not able to view the map – only a blank screen with a square and an X appears.
To view the maps, your computer must have the Autodesk MapGuide Plugin. To download the Autodesk MapGuide Plugin, follow these steps:

• Go to http://www.trimble.com/mobile_resource_management/mrm-support.aspx.
• Click the Support link in the upper right corner of the screen.
• Go to the Downloads section.
• Select the link to download Autodesk MapGuide.
• Follow the directions for download.
• Once installation is complete, close your browser.
• Open a new browser window and log in as usual. You should now be able to view maps.

Why does it take so long for MapView to load?
The amount of time required to load MapView is related to the speed of your Internet connection. If you are accessing the Internet via a dial-up modem, it can take more than 10 minutes to load MapView.

Landmarks

How do I batch upload landmarks?

• Log in to your account via the Trimble MRM web site.
• Click the Administration tab.
• Select the Landmark Administration link from the Landmark Administration drop down menu.
• Select Batch Upload Landmarks.
• Click Browse.
• Select the desired file to upload.
• Click Upload File.

How do I create a Batch Upload file?
Create and save a comma-delimited file with *.csv or *.txt file extension (maximum size of 1 MB) containing information in the following format:

• If you have the address: [Landmark Name], [Address], [City], [State], [Zip Code], [Range], [Landmark Type], [Start Date], [End Date].
• If you have the lat / long information: [Landmark Name], [Latitude], [Longitude], [Address], City], [State], [Zip Code], [Range], [Landmark Type], [Start Date], [End Date].

Parameter Definitions:
-Address, City, State, Zip Code: required for adding by Address; optional for adding by Lat/Long.
-Range: circle (250-52,800 ft.); rectangle (min. 500x500 ft., max. 105,600x105,600 ft.).
-Landmark Type: (1-20); Will default to Type 1 if not defined.
-Start Date: (yyyy-mm-dd, yyyy/mm/dd, mm-dd-yy, mm/dd/yy); optional; must be future date.
-End Date: (yyyy-mm-dd, yyyy/mm/dd, mm-dd-yy, mm/dd/yy); optional; must be future date.

How many Landmarks can I have?
A maximum of 2,000 Landmarks can be imported.

How often can I batch upload my Landmarks?
A maximum of 8 uploads can be made per month.

Role Management

Why don’t I have access to all the features to which my company has subscribed?
GeoManager Admin users, with the Role Management feature, can restrict other users from accessing all features. Please contact your Admin user to enhance your role within GeoManager.

User Interface

Why am I not able to see the Control Panel?
The new GeoManager interface has been improved for easier navigation, better system performance and includes additional features. As a result, Home, Reports, Administration and Service Center are made available as tabs in the top navigation menu. Many GeoManager functionalities will remain the same in spite of the face-lift.

Why am I not able to see MapView link on the top navigation panel?
As part of the New GeoManager Interface, many of the interfaces have been streamlined. Please click the Map tab in the Home tab view if Map View is not displayed.

Reports

How do I schedule reports?

• Log in to your account via the Trimble MRM web site.
• Click the Administration tab.
• Select the Create Scheduled Reports link from the Reports drop down menu.
• Select the report to schedule from the drop-down box.
• Provide a name (for identification) to the report that you are scheduling.
• Select the units for which the report needs to be generated.
• Specify how often and for what intervals the report needs to generated.
• Select a desirable time and time zone for the delivery of the report and also the report format.
• Specify the email addresses or FTP site to which the report has to be delivered to.
• Click the Save button.

Why am I not receiving my scheduled reports?

• Make sure that the email address is accurate.
• Make sure that your email provider can accommodate the attachment file size.
• See if the specified scheduled time period is correct.
• Check that the scheduled report request was saved.

Messaging

Why is nothing happening when I click on messaging?

• See if the pop-up blocker is enabled.
• Check whether the cookies are deleted, and check if Java is enabled.
• See if the Messaging does not pop up in one system or in all systems that you have tried. (If it is not working in one system but pops up in another system, please contact your system administrator.)

Vehicle Maintenance: How can I update the Vehicle Maintenance module when vehicles are due for service?

• Log in to your account via the Trimble MRM web site.
• Click the Administration tab.
• Select the Vehicle Maintenance link from the Devices drop down menu.
• Click the Add / Update / Delete Maintenance Items link.
• Select the vehicles you want to update by checking the box in the Select to Update column. Change Date of Service including mileage to be reached when updating Vehicle Maintenance.
• Click the Save button.

Device Transfers I have multiple accounts with Trimble MRM. How can I transfer a device from one account to another account?
To transfer a unit from one account to another, create a WebSR (web form Service Request) requesting the transfer. A representative from the Transfer Department will contact you for verification and confirmation of the transfer.

Where do I get the transfer document? To whom should I send it?
The representative handling your transfer request will send you the form via email or fax, along with instructions on returning the form once you have verified and authorized the content of the transfer.

RMA

I did a RMA of my unit and now I lost all my data for that unit. Why does this happen? How do I avoid this? How do I save the data in my computer?
When a RMA is performed, the returned unit is physically removed from the vehicle and from your Trimble MRM web account. Therefore, all information from that unit is lost. In order to avoid the loss of data, the data should be stored in your computer. To do so, you will need to first select the report format as one of the downloadable file formats. Once done, this file can be saved.

System Requirements

What are the minimum hardware and software requirements needed to use the GeoManager service?
We've made the GeoManager service convenient and easy to use for everyone, whatever your level of computer knowledge. Here are the minimum requirements:

• Operating System:  Microsoft Windows 2000, XP, Vista Microsoft Windows 2000 Professional, XP Professional
• CPU: Pentium-class processor (Pentium IV CPU, 2.5 GHz or faster recommended)
• Memory: 512 MB minimum (1 GB or more recommended)
• Display: VGA or better display (1024x768 resolution recommended)
• Browser: Internet Explorer: 6.0 and above.

Note:

• All pop-up blockers should be disabled when using GeoManager to prevent conflict with the MapView Control Panel
• The Run ActiveX control option must be enabled

Plug-Ins: Autodesk MapGuide Viewer 5.0 plug-in (available on the Trimble MRM web site) for Internet Explorer Internet Access Minimum 56 Kbps (high speed access via DSL, cable or ISDN