Frequently Asked Questions

Premium Reports Frequently Asked Questions

What are Premium Reports?
Premium Reports are a series of new and separate reports that have been developed to meet specific business reporting needs of GeoManager, GeoManager Pocket Edition and RoadREPORT_SM customers. These new reports provide customers with the specific types of mobile resource statistics they have been looking for to improve their productivity and efficiency even more than the @Road service alone.

The Premium Reports you can receive as a GeoManager, GeoManager Pocket Edition and RoadREPORT customer include:

Forms Sent Report
Inactivity Report
Latitude/Longitude Report
Mileage Totals Report
Parameterized Stop Report
Reconciliation Detail Report
Reconciliation Summary Report
Stop Summary at Landmark type by Landmark Report
Stop Summary at Landmark type by Vehicle Report

What is the Forms Sent Report?
The Forms Sent Report indicates the number of forms sent by each mobile device.

Total number forms sent
Average number of forms sent per day
Automatically enabled for Forms and Two-Way Messaging with Workflow Status subscribers

Why use this report:

Indicate discrepancies between an expected number of forms during reporting vs. actual
Indicate, on average, how employee form submissions compare with other mobile workers or with company standards

What is the Inactivity Report?
The Inactivity Report lists all mobile devices or groups of mobile devices that have not shown any communication within the last number of designated days.

Why use this report:

Indicates which mobile devices have not communicated within a specified time frame
Indicates if mobile devices are not reporting as anticipated
Early indication of communication problems with devices

What is the Latitude/Longitude Report?
The Latitude/Longitude Report is a detailed activity report that displays the latitude/longitude coordinates instead of address, cross street, city, etc.

Why use this report:

If you operate your business using latitudes and longitudes rather than, or in addition to, street addresses, it will streamline your location data and your routing and dispatching program
If your business records addresses with specific measurements, you can keep using latitude/longitude without disrupting your business processes

What is the Mileage Totals Report?
The Mileage Totals Report displays the mileage for each mobile device. The report shows the total number of miles and the average number of miles traveled per day during the reporting period.

Why use this report:

Calculates how many miles selected mobile workers traveled during the reporting period
Calculates the average mileage, per working day, during the reporting period
Useful for comparing mobile worker performance with other mobile workers or against your company standard expectation

What is the Parameterized Stop Report?
The Parameterized Stop Report displays the stops made by each mobile device. You can customize the reports of your mobile device stops based on the criteria you specify.

Why use this report:

Allows you to filter out only those stops that meet the stop length criteria you specify rather than displaying every stop in the reporting period
Useful for highlighting longer or shorter stop duration, helping you to better manage mobile worker behavior

What is the Reconciliation Detail Report?

The Reconciliation Detail Report (available only to Account Grouping subscribers) displays details and relationships among all groups, users and devices. We recommend you run this report regularly, such as weekly or monthly.

Why use this report:

If Account Grouping is enabled, gives a snapshot of the mobile device grouping structure for the account at the time of the report
Shows details of each account, user and device
Facilitates internal customer reconciliation
Helps ensure the most effective grouping for your account

What is the Reconciliation Summary Report?
The Reconciliation Summary Report (available only to Account Grouping subscribers) displays summarized details and relationships among all groups, users and devices. We recommend you run this report regularly, on a weekly or monthly schedule.

Why use this report:

If Account Grouping is enabled, gives a snapshot of the mobile device grouping structure for the account at the time of the report
Shows summarized details of all groups, users and devices for the client
Shows the number of devices not assigned to any group and the number of distinct devices in the account
Facilitates internal customer reconciliation
Helps to ensure the most effective grouping for your account

What is the Stop Summary at Landmark Type by Landmark Report?

This report calculates, for all selected mobile devices:

Total durations of stops at specified Landmark Type
Total number of stops at Landmark Type
Average stop duration at Landmark Type

Why use this report:

Indicates which mobile workers are taking longer stops than you anticipate
Indicates which branch offices allow mobile workers to stop longer than anticipated at their locations
Ability to streamline your routing process while reducing wasted time, fuel costs and other expenses

What is the Stop Summary at Landmark type by Vehicle Report?
This report displays stops at Landmark types for the selected mobile devices.

Displays stops at Landmark Type
Calculates total and average duration of stops at landmark type at not at landmark type
Calculates total and average number of trips to the landmark type

Why use this report:

If a mobile device regularly stops at a certain kind of destination (e.g., a plant, branch office, delivery dock), where goods are picked up and dropped off regularly, you can:

Compare workforce performance and average delivery time
Highlight those mobile workers who take longer stops
Measure levels of mobile worker productivity

What will these reports offer my business?
Premium Reports calculate productivity measures and statistics about your mobile resources that are not calculated in standard @Road Reports. Your data is available for such metrics and uses as:

Parameters, or filters, to allow only specific data to be displayed in report output
Showing latitude/longitude locations instead of or in addition to street addresses
Exception reporting on mobile devices showing no activity in the parameter time period you specify
Totals of mileage by mobile worker and average miles per day
Different ways to analyze the way your Account Grouping is set up, so you can make changes as needed
Comparing productivity by mobile worker
Comparing productivity by landmark type

By generating some of these new reports, based on your business needs, you can calculate productivity measures and in turn improve your operations.

Can I get Premium Reports if I have any @Road service?
All GeoManager, GeoManager Pocket Edition and RoadREPORT customers may order the following Premium Reports free of charge:

Inactivity Report
Latitude/Longitude Report
Mileage Totals Report
Parameterized Stop Report

For a fee, you may order the Landmark Type Reporting Package, which contains:

Stop Summary at Landmark Type by Landmark Report
Stop Summary at Landmark Type by Vehicle Report

Any GeoManager, GeoManager Pocket Edition and RoadREPORT customers who subscribe to the Account Grouping feature can order the Reconciliation Report Package free of charge, containing:

Reconciliation Detail Report
Reconciliation Summary Report

Customers who subscribe to GeoManager Two-Way Messaging or GeoManager Pocket Edition with Forms, Two-Way Messaging and Workflow Status can order the Forms Sent Report free of charge.

How do I add the any of the Premium Reports to my account?
To order the Landmark Type Reporting Package, simply contact @Road Inside Sales at 1-877-7AtRoad or send an email to InsideSales@road-inc.com.

To enable any of the free Premium Reports, click here and submit the following information:

Company Name
@Road Account Number
City, State and Zip of your Company
Name
Names of the no-charge Reports you would like enabled for your account

The reports you request will be enabled within 72 hours.

How do I run new reports once I have subscribed to them?
Reports can be scheduled or generated on demand. Simply Schedule a report in your User Administration to define a specific delivery schedule, or click the Reports link in the Control Panel to generate a report on demand.


	Premium Reports Frequently Asked Questions What are Premium Reports? Premium Reports are a series of new and separate reports that have been developed to meet specific business reporting needs of GeoManager, GeoManager Pocket Edition and RoadREPORT_SM customers. These new reports provide customers with the specific types of mobile resource statistics they have been looking for to improve their productivity and efficiency even more than the @Road service alone. The Premium Reports you can receive as a GeoManager, GeoManager Pocket Edition and RoadREPORT customer include: Forms Sent Report Inactivity Report Latitude/Longitude Report Mileage Totals Report Parameterized Stop Report Reconciliation Detail Report Reconciliation Summary Report Stop Summary at Landmark type by Landmark Report Stop Summary at Landmark type by Vehicle Report What is the Forms Sent Report? The Forms Sent Report indicates the number of forms sent by each mobile device. Total number forms sent Average number of forms sent per day Automatically enabled for Forms and Two-Way Messaging with Workflow Status subscribers Why use this report: Indicate discrepancies between an expected number of forms during reporting vs. actual Indicate, on average, how employee form submissions compare with other mobile workers or with company standards What is the Inactivity Report? The Inactivity Report lists all mobile devices or groups of mobile devices that have not shown any communication within the last number of designated days. Why use this report: Indicates which mobile devices have not communicated within a specified time frame Indicates if mobile devices are not reporting as anticipated Early indication of communication problems with devices What is the Latitude/Longitude Report? The Latitude/Longitude Report is a detailed activity report that displays the latitude/longitude coordinates instead of address, cross street, city, etc. Why use this report: If you operate your business using latitudes and longitudes rather than, or in addition to, street addresses, it will streamline your location data and your routing and dispatching program If your business records addresses with specific measurements, you can keep using latitude/longitude without disrupting your business processes What is the Mileage Totals Report? The Mileage Totals Report displays the mileage for each mobile device. The report shows the total number of miles and the average number of miles traveled per day during the reporting period. Why use this report: Calculates how many miles selected mobile workers traveled during the reporting period Calculates the average mileage, per working day, during the reporting period Useful for comparing mobile worker performance with other mobile workers or against your company standard expectation What is the Parameterized Stop Report? The Parameterized Stop Report displays the stops made by each mobile device. You can customize the reports of your mobile device stops based on the criteria you specify. Why use this report: Allows you to filter out only those stops that meet the stop length criteria you specify rather than displaying every stop in the reporting period Useful for highlighting longer or shorter stop duration, helping you to better manage mobile worker behavior What is the Reconciliation Detail Report? The Reconciliation Detail Report (available only to Account Grouping subscribers) displays details and relationships among all groups, users and devices. We recommend you run this report regularly, such as weekly or monthly. Why use this report: If Account Grouping is enabled, gives a snapshot of the mobile device grouping structure for the account at the time of the report Shows details of each account, user and device Facilitates internal customer reconciliation Helps ensure the most effective grouping for your account What is the Reconciliation Summary Report? The Reconciliation Summary Report (available only to Account Grouping subscribers) displays summarized details and relationships among all groups, users and devices. We recommend you run this report regularly, on a weekly or monthly schedule. Why use this report: If Account Grouping is enabled, gives a snapshot of the mobile device grouping structure for the account at the time of the report Shows summarized details of all groups, users and devices for the client Shows the number of devices not assigned to any group and the number of distinct devices in the account Facilitates internal customer reconciliation Helps to ensure the most effective grouping for your account What is the Stop Summary at Landmark Type by Landmark Report? This report calculates, for all selected mobile devices: Total durations of stops at specified Landmark Type Total number of stops at Landmark Type Average stop duration at Landmark Type Why use this report: Indicates which mobile workers are taking longer stops than you anticipate Indicates which branch offices allow mobile workers to stop longer than anticipated at their locations Ability to streamline your routing process while reducing wasted time, fuel costs and other expenses What is the Stop Summary at Landmark type by Vehicle Report? This report displays stops at Landmark types for the selected mobile devices. Displays stops at Landmark Type Calculates total and average duration of stops at landmark type at not at landmark type Calculates total and average number of trips to the landmark type Why use this report: If a mobile device regularly stops at a certain kind of destination (e.g., a plant, branch office, delivery dock), where goods are picked up and dropped off regularly, you can: Compare workforce performance and average delivery time Highlight those mobile workers who take longer stops Measure levels of mobile worker productivity What will these reports offer my business? Premium Reports calculate productivity measures and statistics about your mobile resources that are not calculated in standard @Road Reports. Your data is available for such metrics and uses as: Parameters, or filters, to allow only specific data to be displayed in report output Showing latitude/longitude locations instead of or in addition to street addresses Exception reporting on mobile devices showing no activity in the parameter time period you specify Totals of mileage by mobile worker and average miles per day Different ways to analyze the way your Account Grouping is set up, so you can make changes as needed Comparing productivity by mobile worker Comparing productivity by landmark type By generating some of these new reports, based on your business needs, you can calculate productivity measures and in turn improve your operations. Can I get Premium Reports if I have any @Road service? All GeoManager, GeoManager Pocket Edition and RoadREPORT customers may order the following Premium Reports free of charge: Inactivity Report Latitude/Longitude Report Mileage Totals Report Parameterized Stop Report For a fee, you may order the Landmark Type Reporting Package, which contains: Stop Summary at Landmark Type by Landmark Report Stop Summary at Landmark Type by Vehicle Report Any GeoManager, GeoManager Pocket Edition and RoadREPORT customers who subscribe to the Account Grouping feature can order the Reconciliation Report Package free of charge, containing: Reconciliation Detail Report Reconciliation Summary Report Customers who subscribe to GeoManager Two-Way Messaging or GeoManager Pocket Edition with Forms, Two-Way Messaging and Workflow Status can order the Forms Sent Report free of charge. How do I add the any of the Premium Reports to my account? To order the Landmark Type Reporting Package, simply contact @Road Inside Sales at 1-877-7AtRoad or send an email to InsideSales@road-inc.com. To enable any of the free Premium Reports, click here and submit the following information: Company Name @Road Account Number City, State and Zip of your Company Name Names of the no-charge Reports you would like enabled for your account The reports you request will be enabled within 72 hours. How do I run new reports once I have subscribed to them? Reports can be scheduled or generated on demand. Simply Schedule a report in your User Administration to define a specific delivery schedule, or click the Reports link in the Control Panel to generate a report on demand.
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